Refund Policy

Last updated: September 15, 2026

This Refund Policy applies to all services offered by NARMIA ("we", "our"), a service operated by KORALEAD, LLC, a limited liability company incorporated in the State of Florida, United States, through the NARMIA website and application. By purchasing credits or subscribing to a paid plan, you accept the terms described below.

1. Nature of the service

NARMIA delivers digital audio analysis and processing services: AI detection on a track, the Humanizer, the prompt generator, authorship registration on the Bitcoin blockchain (Protective Shield), forensic analysis of a single track or per stem, assisted mixing (Mixing AI) and assisted mastering (Mastering AI).

Each operation is processed and delivered automatically as soon as the corresponding credits are consumed. Because these are consumable digital services — not physical goods to be returned, nor services rendered in the future — different rules apply than to a traditional purchase.

2. How credits work

The credits in your account live in two buckets, and it is worth knowing how they behave, because what is refundable depends on it:

• Granted credits. The ones we give you: the welcome credit when you sign up — one time only, it does not renew — and, if you subscribe to a plan, each period's allowance. These are spent first: as long as you have any left, the ones you bought separately are not touched.
• Credits bought in packs. One-time purchase. They are spent only once the granted bucket is empty, and they do not expire. Packs are a purchase that complements the plan: they can only be bought while you have an active Pro plan.

The credits granted by missions and by the referral programme are credits too: they are always paid in credits, never in cash, and are neither exchangeable for money nor refundable. Their rules are in section 6 of the Terms and Conditions.

Current prices for plans and packs, how many credits each one carries, and the credit cost of every tool are published on the Credits and Plans page inside the application. That page is the current reference; this policy describes the rules, not the prices.

3. General rule: consumed credits are not refunded

• A completed operation represents a service already delivered and executed. There is no refund of consumed credits, because the processing carries a real and actual cost for NARMIA at the moment it happens.
• Credits bought in packs are non-refundable once acquired, and in no case once they have been used.
• Unused credits remain available in your account under the conditions of their bucket; they are not converted into cash, except in the exceptional cases in section 7.
• NARMIA may correct, adjust, or remove credits recorded by mistake, by a failed or duplicated operation, by abuse of the free plan, the missions, or the referral programme, or when the payment that funded them was refunded or subject to a chargeback. Any such adjustment is limited to the credits affected, is recorded in the account's history, and never leaves your balance below zero. See section 6.3 of the Terms and Conditions.

4. If an operation fails, the credits come back on their own

When you start an operation, its credits are held, not spent. They are deducted for good only when the job completes.

If the job fails, the hold is released automatically and the credits return to the same bucket they came from. You do not have to ask for it or write to us: this is the system's normal behaviour, not an exception we grant.

If you see that a job failed and the credits did not return to your balance, that is a problem on our side: write to us and we will fix it.

5. Plans

• Paid plans renew automatically at the end of each period until you cancel.
• You may cancel at any time from your account. Cancelling stops future charges and you keep access and the credits already granted until the end of the period you have already paid for.
• Plan credits do not carry over from one period to the next. Each renewal replaces the plan balance with the full allowance for the new period; what you did not use is neither added nor carried forward, and creates no right to a refund or compensation. Credits bought in packs are unaffected by this replacement and are preserved.
• On the annual plan, credits are granted once for the year and expire 12 months after being granted.
• No prorated refunds are given for the remaining time of a period already paid for, nor for unused credits at the time of cancellation. This is standard practice in subscription models.
• Prepaid plans. Plans you pay for directly to NARMIA (stablecoin or cryptocurrency, bank transfer, or cash) have a fixed term, do not renew automatically, and there is nothing to cancel: they end on their end date and your account returns to the free plan. They are not refundable once activated, whether or not their credits have been used, without prejudice to any non-waivable rights you may have under applicable law (see section 12). To renew them, contact soporte@narmia.ai; see section 6.4 of the Terms and Conditions.

6. Irreversible operations

Some operations cannot be undone, and it is worth saying so clearly before you use them.

In particular, Protective Shield's authorship registration publishes your file's digital fingerprint (SHA-256) on the Bitcoin blockchain, a public, decentralised network that we do not control. Once published, that fingerprint is permanent and cannot be erased: neither NARMIA nor anyone else can withdraw it, not even if you delete your account.

The fingerprint is a value computed from your file and does not allow it to be reconstructed or listened to: we do not publish your music, only the proof that that exact file existed on that date.

A refund of that operation's credits does not reverse the anchoring, because the anchoring no longer depends on us.

7. Exceptions (case-by-case assessment)

NARMIA may, at its sole discretion, assess partial or full refunds in exceptional, duly documented cases, such as:

• Duplicate or erroneous charge: the same charge processed more than once due to a technical billing error.
• Proven technical failure: a problem attributable to NARMIA that prevented delivery of a paid service and whose credits, in addition, did not return automatically as described in section 4.
• Consumer protection requirements in your jurisdiction, where applicable.

To request an exception, write to us at soporte@narmia.ai stating: the email associated with the account, the approximate date of the charge, and a description of the problem. We will respond within a reasonable time and, if applicable, the refund will be processed through our payment processor within that processor's usual timeframes.

8. No guarantee of results

NARMIA delivers measurements, analysis and technical processing of audio. We do not guarantee any specific result.

The fact that a song is detected, blocked, or taken down on a streaming platform despite having used NARMIA does not, by itself, constitute grounds for a refund. Dissatisfaction with the result, the verdict, or the judgement of an analysis is likewise not grounds for a refund: the service consists of delivering the analysis or the processed audio, not a guaranteed outcome for your music on third-party platforms.

9. Right of withdrawal (European Union and United Kingdom)

If you contract as a consumer residing in the European Union or the United Kingdom, the law grants you 14 days to withdraw from a digital purchase, with one important exception that we set out expressly here:

• By starting an operation that consumes credits, you expressly request that the service begin immediately and acknowledge that, once executed, you lose the right of withdrawal in respect of that operation. This is the natural consequence of a service performed on the spot.
• That right is preserved over anything not yet performed: within the 14 days you may withdraw from a plan or a pack whose credits you have not begun to consume, and we will refund the corresponding amount.
• If you consumed part of it, the unconsumed proportion is refunded.

To exercise it, write to us at soporte@narmia.ai within the period, from the email associated with your account.

10. Chargebacks

Before starting a chargeback with your bank or payment processor, we ask that you first contact us at soporte@narmia.ai or admin@koralead.com so we can try to resolve the issue directly. Starting a chargeback improperly — without having used this channel, or over credits already consumed — may be considered fraudulent use of the service. NARMIA reserves the right to suspend or close accounts associated with fraudulent or abusive chargebacks, to dispute such chargebacks with the corresponding payment processor, and to remove the credits that payment had funded, as described in section 3.

11. How to request a refund

1. Write to us at soporte@narmia.ai from the email associated with your account.
2. State the reason for the request and, if applicable, the transaction ID or the date of the charge.
3. We will review your case under this policy and reply with the resolution.

12. Consumer rights

Nothing in this policy limits the non-waivable rights you may have under the consumer protection law applicable to you, including that of the State of Florida, United States, and that of your country of residence where the law so provides. If there is a conflict between this policy and those rules, the applicable law prevails.

13. Final note

This document is provided for informational and contractual purposes for the use of the service; it does not constitute legal advice. For specific questions about your situation, we recommend consulting a legal professional in your jurisdiction.

For questions about this policy, contact us at soporte@narmia.ai (product support) or admin@koralead.com (legal or billing enquiries).